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Fidium Fiber customers in Maine and across Northern New England reported their internet and phone service was down Thursday afternoon.
Dozens of people from Maine, Vermont and New Hampshire reported their internet down on the website Downdetector, beginning around 3 p.m. A spokesperson for Fidium Fiber said service was fully restored by about 5:45 p.m.
In Maine, customers reporting outages were in the Midcoast, Manchester, Portland, South Portland and Westbrook, among other places. The Portland Conservatory of Music posted on Facebook that it was without internet or phone service, because of the outage.
The Fidium Fiber spokesperson said around 3:40 p.m. that the company was “experiencing technical issues” but did not say specifically what caused the problem or when it might be fixed.
“Our teams are working to restore services and systems as quickly as possible,” said Kyle Thweatt in an email, responding to questions from the Portland Press Herald.
In an update around 5 p.m., Thweatt said Fidium Fiber had experienced a network issue and was rerouting traffic as it attempted to fully restore service.
The outage also temporarily impacted the company’s website, with a surge of customers seeking service information. The site and Fidium’s phone support services are both back online, Thweatt said.
“We are continuing to stabilize service and fully restore any remaining impacted customers,” he said.
Around 5:45 p.m., Thweatt said service was restored across the network.
“We understand how disruptive an outage can be and appreciate our customers’ patience as we worked to restore service,” he said.
Customers still experiencing issues are advised to restart their equipment or call Fidium Fiber at 1-844-434-3486 for assistance.
Staff Writer Drew Johnson contributed to this story.
